Number 1: Build on the Relationship, follow up on your sales

Customers like nothing more than to be assured they have made the right choice in buying from you. Simply send a text message days after the sale as a thank you for their business and offering a number to call if they need any help or require further information. This can increase recall rates, increase repeat purchase and hugely increase positive word of mouth amongst peer groups - essentially free advertising!

Number 2: Text lapsed customers

Get a list of customers from your database, who have not purchased for a period of time and text an offer to encourage custom back to you. So long as they had a good experience last time, this is one of the fastest ways to gain new sales.

Number 3: Text enable your advertising

From brand awareness to promoting your latest pricing or special offer, SMS text message is the ideal way to spread your message.
Also allow people to respond by texting you. On average around half of respondents will choose to do so if you include a text response on your advertising.

Number 4: Keep a customer informed during the order process

Text confirmation when you received an order, when payment has been taken & when it has been despatched with a delivery time estimate. This has been proven to dramatically increase repeat orders and positive word of mouth.

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